Shipping policy

Thank you for shopping with us! Please review our shipping policy below to understand how and when your order will be processed and delivered.

 

Order Processing and Fulfillment

  • Processing Time: All orders are processed and fulfilled within 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Notification: You will receive a separate notification email with tracking information once your order has been fulfilled and shipped from our facility in Canada.

  • Please note that processing time is separate from shipping time. The total time to receive your order is the processing time plus the shipping transit time.

 

Shipping Destinations We currently offer shipping to the following regions:

  • Canada (Domestic)

  • United States

  • Europe (All countries)

If you are located outside of these regions, we are currently unable to ship to your destination.

 

Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your package. Delivery times will vary depending on the shipping method selected at checkout and the destination country.

 

International Shipping, Customs, Duties, and Taxes For international orders shipping to the United States and Europe:

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

  • Paying Duties at Checkout: Depending on the shipping service selected for your order, duties and import taxes may be able to be paid directly at checkout. When this option is available and chosen, your total cost is finalized upfront, and you will not face additional customs fees upon delivery.

  • If duties are not paid at checkout, we are not responsible for these charges if they are applied. In such cases, all customs fees, duties, and taxes upon delivery remain your responsibility as the customer.

  • Customs policies vary widely from country to country; please contact your local customs office for more information.

 

How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

If you haven’t received your order within the estimated delivery timeframe provided at checkout, please contact us at meriscahr@gmail.com with your name and order number, and we will look into it for you.